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Our standard turnaround time is currently 10 business days from the time that you submit your order. The term “standard turnaround” refers to orders which are our standard or oversize prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each add-on service on our website for the latest turnaround time for each service. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Front Line Design will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.
Due In Full: Payment is due in full to being printing, however, no payment is required until you approve your digitial mockup.
Custom printing is an artform. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Front Line Design will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.
Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.
IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your order will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 95 and 105 pieces. This is the Under/Over Run Allowance for that order (5%). The price per piece will not change from the Order to the Invoice.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Real Thread will not be held responsible for shipping issues once your order has left our facility.
We’re always happy to talk on the phone but to get started we prefer an email to schedule a time. To ensure we are fulfilling all of your needs we prefer to have requests in writing so that we can reference your artwork & print details. Before we jump on a phone call it helps us a lot to have three things 1. Artwork 2. Clothing styles & quantities 3. Printing location/details.
Our phone number is (406)595-1768
Every order is subject to a $75 Artwork Production Preparation Fee to make artwork print-ready for screenprinting, DTF Transfers, Embroidery, and all other embellishment services.
The first round of mockups are all included with the job work order and are covered by our Artwork Preparation Fee.
**Changes AFTER ORDER APPROVAL are $50+ Additional Clothing Change Order Costs**
Upon request, we will color match to provided Pantones for a fee of $50 per color.
All artwork created by Front Line Design is the sole property of Front Line Design. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, that is not being created by Front Line Design, is owned by you or its rightful owner, not Front Line. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Front Line. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Front Line, although the artwork itself, is still your property.
All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Front Line Design will not be responsible for items that are out of stock. All purchasing of products is done on an order by order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Front Line Design is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Front Line will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferable towards a full production run.
As a bulk production shop, orders must meet a Minimum Order Quantity that is dependent on the printing request. Please visit our MOQ Page to learn more.
Our absolute minimum quantity is 12 items, which qualifies for a 1 Location / 1 Color Screenprint.
Please contact use for MOQ’s on other services. merch@frontlineorders.com
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for plastisol ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of washdown on ink colors should be expected with each additional wash since fabric will fade with additional washing.
In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all water based and discharge ink prints. Foil prints should be washing inside out and line dried. All goods should be washed before wearing, especially allover prints.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2″ below the bottom of a collar, a 3/4″ standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
We ship via UPS & FedEx. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. Front Line will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Front Line assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.
If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order (please see below for tear-away tag policy). Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
If credit terms are desired, please contact us for a credit application. Your application will be reviewed and you will be notified within 7 business days..
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Front Line Design reserves the right to change its Terms & Conditions at any time without notice.